Shipping & Delivery

As soon as you place your order, you will receive a confirmation email. If the product is available in stock, your order will be shipped on the same business day if it's placed before 1PM EST or the next business day if it's placed after 1 PM EST. Kindly note that the processing might take 7-10 business days for certain products that are not in stock! After processing, we will ship your parcel. Please note that some orders are processed automatically, and we cannot guarantee to be able to make changes to your order, although we are doing our best to comply with all requests.

We ship Monday through Friday with no interruption, excluding weekends and holidays. You will receive your tracking number as soon as your order is shipped. 

If you have any questions, please contact us at Our customer support team is available 7 days a week on chat, e-mail or social media.

For US orders, we offer four shipping options:

  • FREE Standard Delivery - for orders over $39 - Your order will be delivered in 3 to 6 business days after processing. 
  • Standard Delivery  - $5.95 - Your order will be delivered in 3 to 6 business days after processing. This fee applies ONLY for orders under $39.
  • Express shipping (2-3 business days) - $29.95. Your order will be delivered in 2-3 business days for orders placed before 1 PM EST. For orders placed after 1 PM EST, we require an extra business day for processing.
  • Next Business Day (1-2 business days) - $49.95. Your order will be delivered in 1-2 business days for orders placed before 1 PM EST. For orders placed after 1 PM EST, we require an extra business day for processing.

Please note that these timeframes apply only for US Mainland, and the express services do not cover PO Boxes.

For international orders:

We are currently shipping only to certain countries:

    For Australia, Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea,  Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom we offer:

    • Free standard shipping for orders over US $249
    • Free express shipping for orders over US $399
    • For orders under US $199 the standard shipping cost is US $14.95
    • For orders under US $399  the Express Shipping option is available for US$ 39.95
      The Standard delivery time usually takes 8-20 business days.
        The Express Delivery takes 2-5 business days.
        Customers from Canada have these shipping options:
        • Free Standard shipping for orders over US $199
        • Free Express shipping for orders over US $299
        • For orders under US $249.95 the standard shipping cost is US $14.95
        • For orders under US $399  the Express Shipping option is available for US $39.95

        The Standard Delivery time usually takes 7-10 business days.

        The Express Delivery takes 2-5 business days.

         For Argentina, Bolivia, Colombia, Chile, Ecuador, Mexico, Paraguay, Peru, Uruguay we only have the Express shipping option available with DHL.

        • Free Express shipping for orders over US $499
        • For orders under US $499  the Express Shipping option is available for US$ 49.95

        Delivery time will be 2-5 business days!

        Depending on stock availability, please check the page of the product you are ordering to see if other periods apply.  

        On very rare occasions, international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries.

        We are not responsible for any delays caused by the customs clearance processes in the destination country.

        Orders can be tracked on the carrier's websites, as follows:

        - Asendia US: 
        - DHL Express:
        - UPS: 
        - USPS: 
        - FedEx: 


        If there is a problem with your tracking number or package delivery, please contact the carrier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to update. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. 
        1. We are NOT responsible if the package is not delivered in the guaranteed shipping times and we cannot be held liable for the carrier's guarantees.
        All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the carrier in order to investigate this issue.
        Courier Phone Numbers:
        • USPS: Call 1.800.ASK.USPS (1.800.275.8777)  Press 6 and then 4 for Customer Service
        • UPS: Call 1.800.PICK-UPS  (1.800.742-5877)
        • DHL express: Call 1.800.225.5345
        • FedEx: Call 1.800.463.3339
        • Asendia: Call 1 800-624-5287
        We will NOT refund shipping charges if the carrier fails to meet the guaranteed shipping times.  
        We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.

        2. If you live outside the US, you might be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if it does, you might have to pay around 15-20% of the purchase price to your government (check your local rates for more details).