Shipping & Delivery.

As soon as you place your order, you’ll get a confirmation email with all the details.

We usually process orders within 1–2 business days, depending on the product. Some items may take longer if they’re out of stock or made-to-order, but don’t worry, we’ll keep you updated!

Please note that the processing time is in addition to the delivery time provided by each carrier.

Our Human Hair Wigs are handcrafted items and require additional processing time. These products are made to order, and we currently offer standard delivery only. 

Once your order has been shipped, we’re no longer able to make changes or cancel it, so please double-check everything before completing your purchase.

Region. Shipping Option. Delivery Time. Cost. Conditions.
USA (Mainland) Standard 3–6 Business days Free -
Express 2–3 business days $19.95 No PO Boxes
Canada Standard 7-10 business days Free > $249
$14.95 < $249
International Standard 10-16 business days Free > $199
$14.95 < $199


international orders & customs.

  • If you're located outside the U.S., please note that your country may apply customs duties or import taxes. This is rare, but it’s possible.  In such cases, you may be required to pay around 15–20% of the order value upon delivery. Please check with your local customs office for details.
  • We are not responsible for delays caused by customs clearance in the destination country.

 

important shipping notes.

  1. We are not liable for missed delivery windows due to carrier delays. If the carrier fails to meet their guaranteed shipping time, shipping fees are non-refundable.
  2. All orders include a tracking number. If the tracking shows that your order was delivered to your address, but you haven’t received it, please contact the carrier directly to investigate. Unfortunately, we cannot issue refunds or replacements in cases where tracking confirms delivery.
  3. Tracking updates can take 1–4 business days. In rare cases, tracking may not update, but your package may still be on its way. If your order hasn't arrived after the estimated delivery window, please reach out to us.

 

courier phone numbers.

  • USPS: Call 1.800.ASK.USPS (1.800.275.8777) 
  • UPS: Call 1.800.PICK-UPS  (1.800.742-5877)
  • DHL express: Call 1.800.225.5345
  • DHL ECommerce: Call 1.317.554.5191
  • FedEx: Call 1.800.463.3339
  • Asendia: Call 1 800-624-5287